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p.o.BOX 11 nO.34 fUCHENGMENWAI STREET • bEIJING • 100832 Phone: 86-10-68525269 • Fax: 86-10-68582004
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Honor InvItation 邀请书 June 6, 2005 Dear Sir / Madam: We are honored to invite you to join ISOCS® program, the leading consulting program and training course in Customer Satisfaction Management Policy and Measurement Method - Customer Focus, supported by international academic resources. ISOCS® program gives your organization the abilities and measurement tools by which organizations could accurately find and deeply understand the real demands and requirements of customers and consumers. ISOCS® ensures all of your organization’s hard efforts become efficient and productive especially in quality and service improvement. Please feel free to contact us whenever you have any question about ISOCS®. Sincerely, William P. Goldstein Honorary President of ISOCS®
尊敬的女士和先生： 在此非常荣幸地邀请您，加入ISOCS® 用户满意管理咨询 项目。ISOCS® 项目是一项具有国际水准的用户满意管理策略的咨询项目，致力于推进“以用户为关注焦点”的世界最先进管理理念，同时亦提供规范的专业水平课程。这一由丰富的国际学术资源所支持的咨询项目，将让您的组织获得发现和深入理解用户的真正需要与需求的实际能力，以及与之相应的ISOCS® 实用测量工具。 ISOCS® 项目使您的组织在管理质量与服务改进方面所付出的艰辛努力变为真正有效和有力。 敬候您的垂询 商安 ISOCS® 项目专家组 二〇〇五年六月六日 |
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